Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-starbirdchicken.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, online ordering system, loyalty programs, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Starbird Chicken is a food service business operating in the United States. We are responsible for the personal data you provide to us through our website and Services.

For any privacy-related questions, concerns, or requests, you may contact us using the information above. We take your privacy seriously and will respond to all inquiries in a timely and thorough manner.

2. Applicable Laws and Legal Framework

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which provides specific rights to California residents regarding their personal information.
• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including those relating to privacy and data security.
• The Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under the age of 13.
• The CAN-SPAM Act, which governs commercial email communications.
• The Telephone Consumer Protection Act (TCPA), which governs telemarketing communications.
• Any other applicable federal or state privacy statutes in force at the time of data processing.

California residents have additional rights as described in Section 9 of this Privacy Policy. If you are a California resident, we encourage you to read that section in full.

3. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect include:

3.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order, creating an account, signing up for our loyalty program, contacting customer service, or subscribing to our newsletter — you may voluntarily provide us with personal information, including:

• Identification Information: Full name, username or display name, date of birth (for age verification purposes).
• Contact Information: Email address, mailing address, billing address, phone number.
• Account Credentials: Password (stored in encrypted form), security questions and answers.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment details. Note: We do not store full payment card details on our servers. Payment processing is handled by compliant third-party payment processors.
• Order Information: Your food preferences, order history, dietary restrictions, and special requests.
• Communications: Any information you provide when contacting our customer support team, leaving reviews, completing surveys, or participating in promotions.
• Loyalty Program Data: Points earned, rewards redeemed, membership tier, and participation history.

3.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain information about your device and your usage patterns, including:

• Usage Data: Pages visited, links clicked, time spent on each page, order flow interactions, search queries entered on our site, and referring URLs.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, screen resolution, and language settings.
• Location Data: General geographic location inferred from your IP address. If you grant permission, we may also collect more precise geolocation data to help you find the nearest Starbird Chicken location or enable delivery to your address.
• Log Data: Server logs that record your requests, error reports, and activity on our site.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 7 for details).

3.3 Information from Third-Party Sources

We may also receive information about you from third-party sources, which we may combine with information we already hold about you. These sources include:

• Social Media Platforms: If you choose to log in via a social media account (such as Facebook or Google) or interact with our social media pages, we may receive information such as your name, profile picture, and email address as permitted by your privacy settings on those platforms.
• Delivery Partners: Third-party delivery services (such as DoorDash, Uber Eats, or Grubhub) may share order-related information with us.
• Analytics Providers: We may receive aggregated or de-identified analytics data from third-party analytics providers.
• Marketing Partners: We may receive information from marketing partners or advertising networks to help us understand the effectiveness of our campaigns.
• Review Platforms: We may receive information from publicly accessible review platforms where customers share their experiences with Starbird Chicken.

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Provide and Manage Our Services

• Process your food orders and payments accurately and efficiently.
• Manage your customer account, including loyalty program membership and reward points.
• Facilitate in-store pickup, curbside service, or delivery to your specified location.
• Communicate with you about your orders, including confirmations, updates, and estimated delivery times.
• Provide customer support and respond to your inquiries, complaints, and feedback.
• Maintain and improve the functionality of our website and digital ordering platform.

4.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about new menu items, limited-time deals, and events — but only if you have opted in to receive such communications or where otherwise permitted by law.
• Conduct targeted advertising campaigns on third-party platforms (such as social media) based on your interests and interactions with our brand.
• Personalize your experience on our website, including displaying recommendations based on your past orders and browsing behavior.
• Conduct surveys, contests, sweepstakes, and other promotional activities.

4.3 Analytics and Business Improvement

• Analyze usage trends and customer behavior to improve our menu offerings, website design, and overall customer experience.
• Conduct internal research and business analysis to understand customer preferences and operational performance.
• Monitor and measure the effectiveness of our marketing campaigns and promotional strategies.
• Develop and test new features, products, and services.

4.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations.
• Enforce our Terms of Service and other legal agreements.
• Detect, investigate, and prevent fraudulent transactions, security breaches, and other harmful or illegal activities.
• Protect the rights, property, and safety of Starbird Chicken, our customers, employees, and the general public.
• Respond to lawful requests from government authorities or law enforcement agencies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party companies that help us operate our business and provide our Services. These service providers are contractually obligated to handle your information securely and only for the purposes we specify. They include:

• Payment Processors: Companies that handle payment card transactions securely on our behalf (e.g., Stripe, Square).
• Delivery Partners: Third-party food delivery platforms and logistics providers that fulfill delivery orders.
• Technology Providers: Website hosting, cloud storage, database management, and IT infrastructure providers.
• Analytics Providers: Companies such as Google Analytics that help us understand user behavior and website performance.
• Email and Marketing Platforms: Services used to send transactional and promotional communications (e.g., Mailchimp, Klaviyo).
• Customer Support Tools: Platforms used to manage customer service interactions and track support tickets.
• Loyalty and Rewards Platforms: Technology providers that power our rewards program.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other applicable agreements.
• Protect and defend the rights or property of Starbird Chicken.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

5.3 Business Transfers

If Starbird Chicken is involved in a merger, acquisition, asset sale, restructuring, bankruptcy, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties for other purposes when you have provided your explicit consent to do so. You may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Data Security

We take the security of your personal information seriously and implement a variety of industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it. All access is logged and monitored.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card details on our own servers.
• Firewalls and Intrusion Detection: We maintain firewalls and use intrusion detection systems to monitor and protect our network infrastructure.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential risks.
• Employee Training: Our team members who handle personal data receive regular training on data protection best practices and our internal privacy policies.
• Password Security: User account passwords are stored using strong one-way hashing algorithms.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies on our website to enhance your experience, analyze usage patterns, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling basic functions like page navigation, account login, and the shopping cart. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information (e.g., Google Analytics cookies).
• Functional Cookies: Allow us to remember your preferences (such as your preferred location or saved order) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests and track the effectiveness of our advertising campaigns across third-party websites.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for certain types of cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply include:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

9.1 General Rights (All Users)

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (such as where we are required to retain data for legal or accounting purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

9.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the CCPA and CPRA:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Under the CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected] or visit the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: Where we collect sensitive personal information (as defined under the CPRA), you have the right to limit our use of such information to certain purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

9.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Send an email to: [email protected]
• Visit our website at: cafe-starbirdchicken.rest and submit a privacy request through our contact form.

We will verify your identity before processing your request. You may be required to provide certain identifying information to confirm that you are the person whose data you are requesting. We will respond to verified requests within 45 days as required by the CCPA/CPRA, and may extend this period by an additional 45 days where necessary, with prior notice to you.

You may also designate an authorized agent to submit a request on your behalf. The authorized agent must provide written proof of their authorization, and we may require you to verify your identity directly with us.

10. Children's Privacy

Our website and Services are not directed at children under the age of 18. We do not knowingly solicit data from or market to children under the age of 18. If you are under 18, please do not use our Services or submit any personal information through our website.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will promptly take steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action.

11. International Data Transfers

Starbird Chicken is based in the United States, and all of our primary data processing operations occur within the United States. However, some of our third-party service providers — such as cloud hosting companies, analytics platforms, and marketing tools — may process data in other countries.

If your personal information is transferred outside of the United States, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. Such safeguards may include:

• Relying on service providers located in countries that have been determined to offer adequate data protection standards.
• Entering into data processing agreements with service providers that include appropriate contractual clauses to protect your information.
• Ensuring that any third party receiving your data is bound by obligations that are at least as protective as those described in this Privacy Policy.

By using our Services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services — such as food delivery platforms, social media pages, or payment portals — that are not operated by Starbird Chicken. We have no control over the content, privacy practices, or policies of these third-party services and accept no responsibility or liability for them.

We strongly advise you to review the privacy policy of every third-party website you visit. The fact that we link to a website does not mean that we endorse it or its privacy practices.

13. Marketing Communications and Opt-Out

We may send you promotional communications about our menu, special offers, new locations, loyalty rewards, and events. We will only send you marketing emails if you have opted in to receive them or where otherwise permitted under applicable law.

You can opt out of receiving marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email you receive from us.
• Logging into your account and updating your communication preferences.
• Contacting us directly at [email protected].

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account activity, or important changes to our services or policies. These are not marketing communications and are necessary for the provision of our Services.

14. How to File a Complaint

If you believe that we have not complied with our obligations under this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we have the opportunity to address your concern. You can reach us at:

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you may contact the relevant regulatory authority:

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection agency in the United States. If you believe that we have engaged in unfair or deceptive practices with respect to your personal information, you may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office. Most state Attorneys General have consumer protection divisions that handle privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the way we process your personal information. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised policy on our website at cafe-starbirdchicken.rest.
• For material changes, we will notify you by email (if we have your email address) or by placing a prominent notice on our homepage prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to respond to your privacy inquiries within 30 days of receipt. For urgent matters or complaints, please mark your communication as "Privacy — Urgent" in the subject line of your email.

This Privacy Policy was last reviewed and updated on July 24, 2026. Starbird Chicken is committed to protecting the privacy and security of all individuals who interact with our brand, website, and Services. Thank you for trusting us with your personal information.